Why Choose Us

Why Choose Us

ACCREDITED INSTALLERS

Installing our flooring finishes takes months to learn and years to master. Most of our finishes are hand trowelled and our team have become craftsmen in the field. As we research new products and finishes to ensure they meet our criteria in suitability, durability and design, to become an installer takes training and with some products, accreditation. The German, Pandomo Flooring System is one that we are accredited in, and we are installing in many commercial and residential projects.

Our finishes are created onsite

You can be sure that your floor is as unique as you are. We cater for the discerning owners, like yourself, interested in creating a finish that is designed to suit your lifestyle. Our finishes are created onsite, and in a lot of projects, customised to suit.

We can install our finishes over tiles and timber as well as concrete

Providing your tiles are sound, we can install most of our products over the top and can and do, create finishes over timber which is quite unique in our industry.

We have a showroom!

As strange as this may sound, a lot of installers in the industry do not have a showroom! In our view, being able to see, and touch the various flooring samples whilst discussing the project is fundamental to a successful outcome.

Flexibility

We understand that circumstances and ideas change, and life changing moments often happen when you least expect them. These can throw all your plans into chaos, and an important part of your building or renovation project is your floor. And if you’re flooring project is with us, you don’t need to worry. The team at Urban Floors will work with you to do whatever we can to accommodate.

You can rely on us

Over the years, we’ve developed a strong reputation for customer service, and professionalism which is why our customers frequently come from referrals and we work on many projects with some of our commercial customers. We work hard to remain flexible with your dates to meet your timeframes and while quality can’t be rushed, we know that it’s only natural that you want to move into your new home or hand over to your client as soon as possible.

We Use only proven, quality products

We use a variety of quality products sourced both locally and overseas are durable, and have proven components that are tried and tested. We are also constantly researching new products, finishes and equipment that will enable us to continue to strive for industry best practice.

Experienced flooring specialists

You can be certain that our hand–picked team of specialist tradesman, are not only reliable but have the experience to apply themselves to a range of residential and commercial flooring projects.

Clear, Honest Communication

We understand that a new build, renovation or commercial project involves a lot of coordination and organisation. So we take the time to work with you to install the finish that is right for you and your environment. From start to finish, we meet, talk, consult and ensure we understand your needs and we will endeavour to cut through the jargon and explain our finishes. If we do not believe that our finishes will suit your substrate, we will tell you.

Customer focussed values

While we might be a modern, progressive company you can be sure that we’ll never lose sight of our traditional customer focused values. In fact, nothing is more important to us than your complete satisfaction.

It’s what underpins everything we do, from helping you choose the right flooring solution, through to how to care for your

team-urban-bendigo-projec

 

team-urban-give-the-thumbs

 

team-urban-hard-at-work

 

team-urban-supervising